Last reviewed · June 2025
Your data is treated like it's our own.
Kynetic handles sensitive business data — voice recordings, customer enquiries, quotes. Here's exactly how we protect it.
Pillars
How we keep your data safe
Encrypted
Encrypted everywhere
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256. Voice recordings and quote data are never stored unencrypted.
Access
Least-privilege access
Kynetic staff access to production data is restricted, logged, and audited. No employee can access your voice recordings or customer data without a logged business reason.
Infrastructure
Hosted on trusted infrastructure
Our platform runs on enterprise cloud infrastructure with SOC 2 certified providers. We do not run our own physical servers.
AI
AI processing safeguards
Voice recordings sent for transcription and AI processing are handled by providers under strict data processing agreements. Data is not used to train third-party models without your consent.
Uptime
Built for uptime
We target 99.9% uptime. Our infrastructure is monitored 24/7 with automated alerts and failover. Planned maintenance is communicated in advance.
Reviews
Regular security reviews
We conduct regular security reviews and vulnerability assessments. Critical patches are applied promptly.
Breach response
What happens if something goes wrong
If we detect a data breach that affects your information, we will:
- Contain and investigate as quickly as possible.
- Notify affected customers within 72 hours of confirming a breach, consistent with our obligations under the Australian Notifiable Data Breaches (NDB) scheme and the New Zealand Privacy Act 2020.
- Report to the Office of the Australian Information Commissioner (OAIC) and/or the NZ Office of the Privacy Commissioner as required by law.
- Provide clear information about what happened, what data was involved, and what steps you should take.
Your part
How you can help
- Use a strong, unique password for your Kynetic account.
- Enable two-factor authentication (available in account settings).
- Log out of shared devices.
- Tell us immediately if you suspect unauthorised access: security@kynetic.agency
Disclosure
Found a vulnerability?
If you discover a security issue in our platform, please report it responsibly to security@kynetic.agency. We will acknowledge your report within 48 hours and keep you updated. We ask that you do not publicly disclose vulnerabilities until we have had a reasonable opportunity to fix them.
We do not currently offer a formal bug bounty programme, but we genuinely appreciate responsible disclosure.
Questions
Talk to us
Direct security questions to security@kynetic.agency.